Title: Sales Manager
Work Model: Office based (Kisela Voda, Skopje)
Work Hours: 10am-6pm MK | Mon-Fri
Holidays: UK Holidays
We are looking for an experienced Sales Manager to lead our offshore sales support team, drive performance, and ensure the highest standards of quality and service delivery.
● Leading and managing the SDR team to achieve performance targets
● Monitoring productivity, quality and service standards
● Coaching, mentoring and developing team members
● Supporting recruitment, onboarding and training activities
● Driving process improvement and operational efficiency
● Managing team reporting, shift coverage and performance metrics
● Acting as the key operational link between the Skopje team and UK leadership
● Creating a positive, high-performance team culture
● Previous experience managing sales, SDR or customer support teams
● Strong leadership and people management skills
● Experience working with performance metrics and KPIs
● Excellent communication and stakeholder management abilities
● Ability to coach, motivate and develop high-performing teams
● Strong organisational and problem-solving skills
● Experience in financial services or mortgage operations is advantageous
Benefits we offer:
Private medical insurance
Hybrid working model - work from home, office or both
Regular team meetups - dinners, outdoor activities and events
Opportunity to travel
Access to further learning & development courses