Job position: Partner Success Manager (PSM)
Client: Sarder AI
Job Description: Partner Success Manager (PSM)
Role Summary
The Partner Success Manager (PSM) is responsible for onboarding, enabling, and growing strategic partners by ensuring successful program delivery, strong partner engagement, and revenue expansion. The PSM serves as the primary point of contact for partners, driving adoption, resolving operational issues, and identifying growth opportunities across the partner lifecycle.
Key Responsibilities
1. Partner Onboarding & Enablement
· Lead end-to-end onboarding for new partners (systems, content, trainers, and operations)
· Deliver onboarding sessions, platform walkthroughs, and enablement training
· Ensure partners are fully operational and ready for go-live within defined timelines
· Coordinate internally to complete setup (LMS, certifications, marketing assets, access)
2. Partner Relationship Management
· Serve as the single point of ownership for assigned partner accounts
· Build strong, trust-based relationships with partner stakeholders
· Conduct regular check-ins, QBRs, and performance reviews
· Maintain high partner satisfaction and engagement
3. Delivery & Operational Success
· Monitor and support program delivery to ensure a high-quality learner experience
· Resolve partner issues through cross-functional coordination
· Maintain SLAs for partner support, escalation, and issue resolution
· Ensure operational accuracy (rosters, certifications, access, reporting)
4. Revenue Growth & Expansion
· Identify upsell, cross-sell, and renewal opportunities within partner accounts
· Partner with sales/BDM teams on pipeline development and deal support
· Drive adoption of new offerings, bundles, and certifications
· Contribute to revenue targets through partner-led growth initiatives
5. Cross-Functional Coordination
· Work closely with Product, Tech, Content, Marketing, and Training teams
· Drive issue resolution with clear ownership, timelines, and accountability
· Provide structured partner feedback to improve products and processes
· Support partner-facing launches, campaigns, and promotions
6. Performance Tracking & Reporting
· Track partner KPIs including onboarding completion, activity, revenue, and satisfaction
· Maintain accurate CRM/account data and reporting dashboards
· Provide regular updates on partner health, risks, and growth opportunities
Key Metrics (KPIs)
· Partner onboarding time and activation rate
· Partner satisfaction (CSAT)
· SLA adherence (response and resolution time)
· Partner-driven revenue and expansion
· Partner engagement and retention
Required Competencies
· Strong stakeholder management and relationship-building skills
· Customer-first mindset with strong problem-solving ability
· Ability to drive outcomes across cross-functional teams
· Operational discipline and attention to detail
· Excellent communication and executive presence
· Ownership mindset with bias for action
Qualifications
· Bachelor’s degree in Business, Marketing, Technology, or related field
· 3+ years in Customer Success, Partner Management, or Account Management
· Experience managing B2B partners or channel ecosystems preferred
· Proven track record of driving partner engagement and revenue growth
Success Profile (What “Great” Looks Like)
· Partners are fully enabled and actively delivering within weeks
· Issues are proactively identified and resolved without escalation
· Partners consistently expand engagement and revenue contribution
· Internal teams view the PSM as a trusted and effective coordinator
Benefits we offer:
Private medical insurance
Hybrid working model - work from home, office or both
Regular team meetups - dinners, outdoor activities and events
Opportunity to travel
Access to further learning & development courses